Returns & Exchange Policy
Returns & Exchange Policy – Sardar Shoe
At Sardar Shoe, we prioritize your comfort and satisfaction. Each pair of shoes is crafted with care — and if, for any reason, your purchase isn’t the perfect fit, we’re here to help.
1. Exchange Eligibility
You can request an exchange within 7 days of receiving your order if:
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The product is unused and unworn
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The product is in its original packaging (including the box, tags, wrapping)
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The shoe size doesn’t fit or you wish to change the article
📦 Note: We do not offer exchanges on worn, damaged, or customized products.
2. Products Not Eligible for Exchange
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Sale or discounted items
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Used or damaged shoes
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Items returned without original box or packaging
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Items exchanged once already
3. Exchange Process
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Contact our support team on WhatsApp: 0300-XXXXXXX within 7 days of delivery.
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Share your Order Number and reason for exchange.
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Our team will verify the claim and guide you through the return process.
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Once we receive the product and verify its condition, we will dispatch the new item (subject to stock availability).
📦 Courier charges for exchange are to be borne by the customer.
4. Wrong / Faulty Product Received
If you receive:
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A wrong item,
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A damaged product, or
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A product with manufacturing defect,
Please inform us within 24 hours of receiving the order. We will replace it free of cost after verification.
5. No Refund Policy
We follow a strict No Refund Policy. Refunds are only applicable in the following rare cases:
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Product becomes out of stock after order placement
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Item delivered is irreparably damaged or missing
In such situations, a full refund will be processed via bank transfer or JazzCash/EasyPaisa within 5-7 working days.
6. Important Notes
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We reserve the right to reject any exchange request that does not meet the above conditions.
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If the desired product is out of stock, we will offer an alternate design or size, or issue a voucher.
Need Help?
📞 0300-XXXXXXX
📧 support@sardarshoe.com
📍 Available: Monday to Saturday | 11 AM – 6 PM
Sardar Shoe – Built for comfort. Worn with confidence.