FAQs

Frequently Asked Questions (FAQs) – Sardar Shoe

1. Are your shoes original and locally manufactured?

Yes, all our products are 100% original and proudly manufactured in Pakistan by skilled craftsmen under the brand name Sardar Shoe.

2. How can I place an order?

You can place your order through our official website or by contacting us on WhatsApp. Once the order is confirmed, you’ll receive a confirmation SMS or call.

3. What payment methods do you accept?

We currently offer Cash on Delivery (COD) across Pakistan. For customized or bulk orders, advance payment may be required.

4. How many days does delivery take?

Delivery usually takes 3 to 5 business days in major cities and 5 to 7 business days for remote areas.

5. Do you offer free delivery?

Yes, free delivery is available on orders above Rs. 3,000. A flat shipping charge of Rs. 200 applies to orders below that amount.

6. Can I exchange the shoes if they don’t fit?

Yes, you can request an exchange within 7 days of receiving your order — provided the shoes are unused, unworn, and in original packaging.

7. Do you accept returns or offer refunds?

We only allow exchange, not refunds. In case a product is out of stock after order confirmation, you may be offered a refund or replacement.

8. Do you offer international delivery?

Currently, we only deliver within Pakistan. International shipping is not available at the moment.

9. How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or WhatsApp, allowing you to track your parcel in real-time.

10. What if I receive a damaged or incorrect product?

We deeply regret such issues. Please contact our support team within 24 hours of delivery with photos of the item. We will promptly arrange for an exchange if the claim is valid.